L10 Privacy Policy — How We Protect Your Information
Last updated: January 2026. This policy describes how l10 collects, uses, and protects the personal data of users in Malaysia.
1. Information We Collect
When you register or use the l10 platform, we collect certain categories of information to ensure our services run smoothly and securely. Below are the types of information we collect:
Your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and enable secure access to your account.
IP address, device type, browser model, operating system, and screen resolution. This information is used to optimise your platform experience based on the device you're using and to detect suspicious access.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used, and transaction reference numbers. We do not store full card numbers — this sensitive information is handled directly by our appointed payment processors.
Records of in-platform activity, including games played, markets browsed, session duration, bets placed, and settings preferences. This data is used to improve the user experience and detect any unusual activity.
2. How We Use Your Information
Every piece of data collected by l10 has a clear and legitimate purpose. We do not collect more information than is necessary. Below are the primary purposes for which your data is used:
Verifying that users are legally of age and protecting accounts from unauthorised access.
Processing deposits, withdrawals, and bets, and ensuring all l10 platform functions operate correctly.
Detecting and preventing fraudulent activity, money laundering, and unauthorised use of the platform.
Analysing usage patterns to improve the interface, platform performance, and the relevance of recommendations.
Sends important notifications related to your account, transactions, relevant promotions, and policy updates.
Complying with applicable legal and regulatory requirements and maintaining transaction records as mandated.
3. Cookies & Tracking Technologies
The l10 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how users interact with the platform — pages visited, time spent, and any errors encountered — to help us continuously improve the user experience.
- Functional Cookies: Saves user preferences such as preferred currency, display settings, and notification choices so they don't need to be reconfigured each visit.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain features on the l10 platform.
4. Data Storage, Security & Sharing
Your personal data is stored on secure servers protected by industry-standard encryption. We retain your data for as long as your account remains active and for as long as necessary to fulfil the stated purposes or comply with legal requirements. Following account closure, data is retained for the legally required period before being securely deleted.
L10 uses SSL/TLS encryption for all communications between your browser and our servers. Passwords are stored in hashed form and cannot be read, even by our staff. Our systems are protected by firewalls, real-time monitoring, and regular security audits to identify and address potential vulnerabilities.
L10 does not sell, rent, or trade your personal information to any third party for marketing purposes. We only share data in the following limited circumstances:
- Technical service providers essential to platform operations (such as payment processors and game providers), who are bound by strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies where required by applicable law.
- In the event of a business transfer or merger, users will be notified in advance.
5. User Rights & How to Contact Us
Your Rights as an l10 User
As an l10 platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time. Requests will be processed within a reasonable timeframe.
- Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request a correction. You can also update basic details directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data under certain circumstances, subject to legal retention requirements and applicable platform terms.
- Right to Withdraw Consent: For marketing communications, you may withdraw your consent at any time via the unsubscribe option in any email or through your account notification settings.
- Right to Complain: If you believe your privacy has been violated, you have the right to lodge a complaint with the relevant data protection authority.
Privacy Policy Updates
L10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, or legal requirements. Users will be notified of any material changes via email or in-platform notification before the changes take effect. We encourage you to review this page periodically.
Contact Our Privacy Team
For any enquiries, requests, or complaints regarding this Privacy Policy, please contact us at: [email protected]. Our team aims to respond within 5 business days. For general enquiries, you may also visit FAQ page us.
Your Privacy Is Protected — Get Started with Confidence
Your data is protected under a clear and transparent policy. Register for an l10 account today or log in to continue your session securely.