L10 Responsible Gaming — Safe, Aware & In Control
Great entertainment starts with smart choices. l10 believes that responsible play is the foundation of an enjoyable and sustainable experience.
l10's Commitment to Responsible Gaming
At l10, we believe online entertainment should be enjoyable — not a source of stress or problems. We're committed to providing a safe, fair, and responsible gaming environment for all Malaysian users.
Responsible gaming means playing within your limits — in terms of time, money, and emotions. It's not about avoiding play altogether, but about making conscious, informed choices. l10 provides a range of self-control tools to help you stay in control at all times.
We also recognize that some individuals may be more vulnerable to problematic gambling behavior. Therefore, we provide information, tools, and support to help users make informed choices and seek assistance when needed.
Recognise the Signs of Risky Behaviour
It’s important to recognize early warning signs before they become more serious. Watch for any of the following indicators:
- Spending more than you can afford or more than you planned
- Borrowing money to fund play or chase losses
- Neglecting bills or financial obligations due to gaming
- Concealing gambling activity and expenses from family
- Feeling anxious, restless, or irritable when not playing
- Using gaming as an escape from problems or stress
- Spending increasingly longer sessions without realising it
- Feeling guilty or ashamed after a gaming session
If you recognise two or more of the signs above in yourself, it's a good time to pause, reassess your gaming habits, and consider using the self-control tools provided by l10.
Guide to Setting Healthy Time & Budget Limits
One of the most effective ways to gamble responsibly is to set clear limits before you start—not after.
Budget Limit (MYR)
Decide on the maximum amount in MYR (RM) you're comfortable spending per session, per day, or per week. This should be money you can afford to lose entirely without affecting essential expenses such as rent, food, bills, and savings. Never play with borrowed money or emergency funds.
Time Limits
Set a clear time limit for each gaming session. We recommend no more than two hours in a single sitting. Use your phone timer as a reminder, and take at least a 15-minute break every hour to avoid fatigue and impulsive decisions.
Check In With Yourself Regularly
Each month, take some time to review your transaction history on the l10 platform. Compare your actual spending against the limits you've set. If you find yourself regularly hitting those limits, consider lowering them or switching to stricter self-control tools.
Self-Control Features on the l10 Platform
L10 offers several self-control options that you can activate anytime through your account settings:
Set a daily, weekly, or monthly deposit limit in RM. Once set, you won't be able to deposit beyond that amount within the chosen period. Limits can be decreased immediately, but increases require a waiting period for added protection.
If you need a short break from the platform, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be blocked from any betting activity. You can still withdraw any remaining balance.
For a more serious commitment, self-exclusion lets you block access to your account for an extended period. This is the right option if gaming is starting to have a negative impact on your life. Contact our support team for help activating this option.
Underage Protection
The l10 platform is strictly for individuals aged 18 and above. We take our responsibility seriously to prevent underage access or use of this platform.
Steps we take to protect minors include:
- Age verification is required during account registration and must be completed accurately and truthfully.
- We reserve the right to request official document verification (such as a Malaysian ID card) at any time to confirm users’ age.
- Immediate closure of accounts confirmed to belong to minors, with a full refund of any eligible balance.
If you share a device with a family member under 18, please make sure you log out of your l10 account after every session. You can also use your device's password protection features to prevent unauthorised access.
Life Balance & Professional Support
Healthy gaming is part of a balanced lifestyle — it shouldn't be your only source of fun or entertainment.
Make sure gaming doesn't replace social activities, hobbies, exercise, or time with family and friends. If you find gaming is taking time away from things that matter more, that's a sign the balance needs to be restored.
If you or someone you know needs help with a gambling problem, please contact Talian Kasih at 15999 (Malaysia) or speak with a qualified mental health professional. Seeking help is a sign of strength, not weakness. The l10 support team can also connect you with the right resources — email us at [email protected].
Ask yourself this simple question: "Is gaming negatively affecting my finances, relationships, or health?" If the answer is yes — or if you're not sure — it's worth talking to someone you trust, whether that's a family member, close friend, or professional. You don't have to face this alone. Visit FAQ page us for more information about the self-control tools available on the l10 platform.
Play Smart — Enjoy It Longer
Responsible entertainment means playing continuously with control. Set your limits, enjoy the l10 platform with full oversight, and contact us if you need any help.